We know how important it is that you receive only the best quality products. After all, you deserve it. We have made sure every product we stock complies with the strictest quality and safety standards; this includes the Australian and New Zealand safety standards: AS 61347.2.13:2018 and AS/NZS 61347.1.

We recommend you take the time to measure your intended space before making any purchases. Pay particular attention to measuring doorways and stairwells to ensure your product fits perfectly into your space. This way, you can rest easy that your Swan Beauty mirror or vanity will look glam, exactly where you intended it to go. 

We love having a chat with our gorgeous customers, so make sure you reach out to us. Whether you have a question, want to express your praise for your new mirror or are concerned about something, we will be here to answer you. 

Our Customer Service opening hours are Monday to Friday, 10 am to 6 pm and Saturdays, 10 am to 3 pm (AEST, excluding public holidays).  

You can reach us via: 

Live Chat – If you don’t have the time to chat, reach out to us via our website live chat function. This way, you can get your questions answered while keeping up with all your errands.

Email – Have a question outside of business hours? Or perhaps you’re too tied up to call. You can email us at hello@swanbeauty.com.au

Phone – We love a chat as much as any Beauty Queen. You can reach us at 1300 Swan Beauty

Every Beauty Guru has different requirements and expectations. So, we offer plenty of delivery options to ensure you receive your order timely and in perfect condition. These include: 

-Free Click & Collect
-Standard Delivery &
-White Glove Service 🎩

We know that some Queens want to drive down the cost wherever they can. So, if you have the means to take your mirror or vanity home without our help, we welcome you to do so. 

Please keep this in mind. Before selecting Free Click & Collect, you MUST read the additional product information regarding the package size and weight. As much as we love being part of the action and getting our hands dirty, for legal reasons, we can’t help you load your product onto your vehicle or trailer. So, you must bring heaps of muscle with you. 

We love breaking rules, but we will never compromise on safety. Most of our products require at least two people to lift unless you have specialist furniture moving equipment on your team. We can advise you not to lift the product on your own if we don’t think it’s safe for you to do so. 

Please also make a note of if your vehicle will fit your order. Some of our products know how to make a statement, which is why we offer Swan Beauty delivery. 

This includes “The Crystal Queen” and “In Bloom” vanities; which are both one-piece items with a gross weight of 95kg. If you don’t have the loading capacity for this, we highly recommend you opt for delivery by MYSWAN Standard Delivery or our exclusive Swan Beauty White Glove Service.

We know how important deadlines are. Click & Collect orders are usually ready to be picked up within 3 business days. During this time, we check everything to make sure it is nothing short of perfection. When your product is ready, we will notify you with the date and time from which you can collect your order. 

Click & Collect hours are Monday to Friday, 10 am to 6 pm and Saturday, 10 am to 3 pm.

The Swan Beauty Standard Delivery Service is our most popular delivery method. It’s perfect for Beauty Gurus who want to receive their new product in tip-top condition.

Our Standard Delivery Service for $140 covers all Melbourne Metropolitan areas. Your product may take up to 7 business days to arrive, depending on the MYSWAN delivery truck schedule. But we will always be sure to organise a time that suits you. After you place a Standard Delivery Service order, a member of our team will be in touch with you to arrange a time to deliver to your door or just inside your home. We complete all deliveries within our advertised business hours, Monday to Saturday. 

We are passionate about quality, so we always make sure to check your order for any signs of imperfection before they leave our Swan Beauty HQ. 

For those Queens who love luxury and extravagance, our premium Swan Beauty White Glove Service is the next level. For $380, your mirror and or vanity will be unveiled in style. 

Like our Standard Delivery Service, this may take up to 7 business days based on the MYSWAN delivery truck schedule. But we will call to organise a time with you to ensure you can enjoy your vanity in all of its beauty. 

To learn more about our White Glove Service, please check our Home Page.

Metropolitan Melbourne. MYSWAN trucks and our delivery people go as far as Mornington Peninsula but not as far as Geelong. We hope to make our Swan Beauty products available nationwide shortly, so make sure you keep your eyes peeled. 

Yes. Insurance as a default for both Standard Delivery and our Swan Beauty White Glove Service.

Our Swan Beauty White Glove Service delivery includes this service after 5 pm.

We know that everyone has different payment preferences. We are always here to accommodate and offer the following online payment options:

-Credit / Debit Card (Visa, MasterCard)
-PayPal
-Afterpay

We can also offer Credit Card or Debit card payment facilities to you for purchases during your Swan Beauty Showroom by Appointment visit.

We are passionate about your privacy. For this reason, we only take the information that is necessary to improve your experience with Swan Beauty. Please read our Privacy Policy here on how we collect and use your personal information.

We have a 30-day return policy for Exchanges and Refunds if accepted. Please read our Refund Policy here

If a product isn’t working as it should, we want to help you. You can read our Warranty Guide here for help.